What they don’t check in at the concierge desk of your nearest upmarket hotel, although they likely should — and we have made the recommendation to operators around the country in our most recent newsletter—are your secrets.

They’re portable and hard to discern and harder still to tease out from behind the polished marble of reception but they speak in small ways to those whose job it is to watch for them, to send champagne up with the bellhops at the right time, to know when an unexpected expense is just the cost of a good host.

Here at the…

Zac van Manen

Writer, producer, social.

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